The Customer is King!

9/10/2019 (Permalink)

When SERVPRO of Harrisonburg/Rockingham County responds to your restoration or cleaning needs, we make it a priority to deliver excellent customer service throughout your time with us.  The situations our customers need us to are often stressful and complicated. In many cases, our customers find out their property is in trouble while they are away.  In a situation such as this, choosing a resourceful restoration company is essential.  As a customer service representative, it is crucial to building a trusting, reliable relationship with our customers while we walk them through the restoration process. Your peace of mind is important to us.

How does the SERVPRO of Harrisonburg/Rockingham County establish a professional relationship with our customers?  It begins the first time we speak with you.  When you call our office, our staff will take the time to discuss the full scope of your problem and assign the most qualified technician to assess the situation.  Our technicians are professional and experienced.  When SERVPRO inspects your home or business, they will determine the appropriate solution and take into consideration any special requirements you may have.  As your job moves forward and service begins at your property, we will maintain contact with you.  Within 24 hours of initial service, we will call you to make sure any questions you have are addressed as soon as possible.  We will continue to provide updates as your job progresses and ensure your needs are met throughout your time as our customer.

The SERVPRO team has experience accommodating customers through every step of the process.  We work closely with insurance providers, provide detailed information to help you pick the best reconstruction contractors, and maintain flexibility with your schedule.  If you are looking for a trustworthy restoration partner to service your home or business, look no further than SERVPRO of Harrisonburg/Rockingham County!

For more information call us at 540-433-6100 today!